T & C

1. Introduction

1.1 These Terms and Conditions govern your use of our website and services, including booking and payment of rentals. Your continued use of the Sardinia4Rent website indicates your acceptance of these terms.

1.2 Definitions: In this document, "we", "us", "Platform" or "our" refers to Sardinia4Rent, including its affiliates and business or technology partners. The terms "you", "you" and "Customer" refer to the user of our website and services. The terms "Provider" or "Providers" refer to any entity or individual, such as property owners, hosts or service providers, who offer accommodation or services through our Platform. "Property" refers to rental accommodation or services listed by Providers on our Platform.

2. Services 

2.1 The contract for services is concluded directly between the Customer and the Provider. The Platform only acts as an intermediary to facilitate the booking and payment of services, without being a party to the contract. The quality and performance of the services are the sole responsibility of the Supplier. The specific conditions of the booked service are stated in the respective advertisement and include rules, check-in/check-out times, deposits and other relevant information.

2.2 Each purchased service is provided separately and does not constitute a tourist package within the meaning of current legislation. Even if several services are booked at the same time, they remain separate and do not include any coordination activities on the part of the Platform.

2.3 Suppliers are entitled to contact you directly or via our Platform to provide additional details or to manage your booking, just as you may contact suppliers directly for needs or clarifications. Communications may include confirmations, updates or other information.

2.4 Complaints or requests for assistance relating to the services should be addressed directly to the Supplier. The Platform does not intervene in the resolution of problems related to the services provided, but provides support to facilitate communication between the Customer and the Supplier.

3. Cancellations

3.1. The "Cancellation Policy", regulated in these conditions and indicated in the advertisements at the time of booking, specifies how and when an order can be cancelled, as well as the financial consequences. It is important to read the cancellation policy carefully before confirming your booking in order to fully understand any penalties or restrictions that may apply. 

3.2. The cancellation of a Reservation may be made at the request of the Customer, the Provider, or automatically in the event of non-payment within the requested deadline. Cancellation requests must be made exclusively via the Platform, using the link provided in the booking confirmation and following the cancellation policy detailed in the advertisement. According to the cancellation policy, the Customer may be entitled to a refund as specified in Section 3.3. If the cancellation is not carried out according to the terms and conditions for obtaining a refund, the Customer will not receive any amount.

3.3 The refund will be calculated according to the cancellation policy applicable to the booking and, if the customer is entitled to it, credited to the same credit card used for payment. The credit is processed on the same day as the cancellation; however, the time it takes to appear on the statement, which is usually no more than 10 days, depends on the type of card. In the event of a cancellation by the Customer, if 24 hours have elapsed since the booking, 3% may be withheld from the refunded amount as a penalty to cover credit card processing and administration fees.

3.4 If the Client does not show up at check-in without having made a cancellation within the terms of the cancellation policy, he/she shall not be entitled to a refund. In this case, the amount paid will not be refunded, as the reservation is considered confirmed and valid. Failure to show up does not alter the agreement, and the reservation remains active and paid.

3.5 The Supplier has the right to renounce the reservation within 24 hours of receiving it, without such renouncement being considered a breach of contract. In the case of bookings made at short notice (under date), if the Customer does not receive any communication, must contact the supplier via the platform, using the link received by email to manage the reservation, to confirm that there are no problems or impediments with the reservation. 

 3.6 Refunds are calculated on the total amount of the booking, which includes cleaning fees, tourist taxes, etc. The security deposit will always be returned in the event of cancellation.

4. Payments

4.1 Full payment is required before check-in. The timing and method of payment vary depending on the property and will be clearly stated at the time of booking.

4.2 In the event of deferred payment, if the Customer does not complete payment in full by the deadline specified in the reservation, the reservation shall be cancelled automatically and the sums already paid shall be retained as a penalty.

4.3 Payment card data must never be provided by telephone, email or WhatsApp, but must be entered directly into the payment management system we cooperate with, which complies with the Payment Card Industry Data Security Standard (PCI DSS).

5. Liability

5.1 We are not responsible for the service in the event of unforeseeable events, including and not limited to service interruptions caused by technical problems with our Digital Platform. While we try to ensure the reliability and accuracy of our services, occasional errors or interruptions may occur due to technical difficulties, maintenance or other factors. Such problems will not entitle users to compensation for damages or losses incurred.

5.2 The advertisements are placed and verified by the respective Providers. We disclaim any responsibility for problems related to the quality or accuracy of the advertisements and do not guarantee that the properties comply with all local laws or regulations.

6. Failure of the Supplier

6.1 If the Supplier cannot honour the booking, he must inform the Customer and the Platform without delay. Notice of cancellation must be given via the Platform. In the event of impediments attributable to the Supplier that make it impossible to provide the service, the Customer is entitled to a full refund. 

6.2 Any complaints or requests for compensation may be addressed to the Supplier via the Platform. It should be noted that the Platform only acts as an intermediary in communication and is not responsible for any inefficiency on the part of the Supplier, who remains solely liable to the Customer.

7. Specific Contracts

7.1 Some services require the signing of a separate contract. These contracts take precedence over these Conditions (T&Cs) in case of conflict.

7.2 The elements of the contract must be summarised in the advertisement on our website. If you identify significant problems in the contract you are offered to sign (such as unforeseen costs, usage limitations, etc.) that were not disclosed in the advertisement, depending on the severity and if you do not come to an agreement with the supplier, you may request cancellation and reimbursement before completing the check-in. 

8. Deposits and Security Deposits

8.1 A 'deposit' is the sum paid at the time of booking. This deposit serves as a 'deposit' and is used to guarantee the reservation. It can be refunded according to the cancellation policy of the Supplier applied at the time of booking. 

8.2 A 'security deposit' may be required to cover any damage to the rental property. This deposit is paid before check-in and is refunded net of any damages 8-10 days after checkout, on the same card used for payment.

8.3 The Supplier shall report any damage directly to the Customer and may request the Platform to pay all or part of the deposit within 72 hours of check-out. The value of the damages will be deducted from the deposit and the remaining balance will be refunded to the Customer.

8.4 Even if the security deposit is paid to Sardinia4Rent, the Supplier retains control as if it had received it directly. The Client and the Supplier shall settle any disputes directly, excluding the Platform's involvement as of now.

9. Check-In and Checkout

9.1 Check-In: The time of check-in is specified in the advertisement. Customers are required to inform the Provider of their estimated time of arrival in advance. Early check-ins may be available upon request but are subject to availability and may incur additional charges.

9.2 Checkout: The time of checkout is indicated in the advertisement. Customers must vacate the property by the designated checkout time to avoid additional charges. Late checkouts can be requested in advance but are not guaranteed and may incur extra charges. Before leaving, Clients are requested to ensure that all keys are returned and that the property is left in the same condition as it was upon arrival.

9.3 Collection and Return of Keys: Details regarding the collection and return of keys will be provided by the Supplier. In some cases, keyless access systems may be used, and specific instructions will be given prior to arrival. The Failure to return keys or to comply with checkout procedures may result in additional charges.

9.4 Special Requests: Any special requests regarding the schedules of check-in or checkout should be communicated as soon as possible. Although an attempt will be made to accommodate such requests, they are not guaranteed and may be subject to availability and additional costs.

10. Privacy Policy

For detailed information on how we collect, use and protect your personal data, please see our Privacy Policy. 

11. Use of the Web Site

11.1 You undertake to use the website in accordance with all applicable laws and not to use the website for illegal or unauthorised purposes. You are prohibited from uploading content that may infringe the rights of third parties, offensive content or content that may cause damage to the Platform or other users.

11.1 All content on Sardinia4Rent.com, including text, images, logos, and software, is the property of Sardinia4Rent or its licensors and is protected by copyright and other intellectual property laws. You may not copy, modify, distribute or use such content without prior written permission.

11.3 In order to use certain features of the Site, you may need to create an account. You are responsible for the security of your login credentials and all activities that occur through your account. It is important that you immediately report any unauthorised use of your account to the Platform.

12. Legal Terms

12.1 These terms and conditions shall be governed by and construed in accordance with the laws of Italy. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sardinia. The parties are obliged to seek an amicable solution before proceeding with legal action.

12.2 We reserve the right to change these terms and conditions at any time. Users will be informed of any changes via the website.

12.3 If any provision of these terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.